B2B Terms

B2B Terms — 1store.lv

Last updated: January 2026

These B2B Terms (hereinafter — the Terms) apply only to transactions with legal entities, self-employed persons, business operators and other merchants (hereinafter — the Business Customer) purchasing goods for professional/commercial purposes.

These Terms do not apply to consumers within the meaning of the Consumer Rights Protection Law. If the buyer is a consumer, the Terms of Use and the relevant consumer rules apply.

Seller:
Mercurius Trade SIA
Reg. No.: 40203063532
VAT Reg. No.: LV40203063532
Address: Rēzeknes iela 3a, Riga, LV-1073, Latvia
E-mail: 1store@mercurius.lv
Phone: +371 2771 8811

1. General provisions

These Terms take effect where the Business Customer provides company details in the order/communication (for example, a VAT number or registration data) or where the nature of the transaction objectively indicates a commercial purpose.
By placing an order, the Business Customer confirms that it is acting in the course of its economic activity and has read these Terms.
The Seller is entitled to request additional information to verify the Business Customer’s status (for example, registration data or a VAT number).

2. Conclusion of the contract and orders

An order is considered the Business Customer’s offer to conclude a purchase contract. The contract takes effect upon written confirmation (by e-mail), issuing of an invoice or handover of the goods (depending on the situation).
The Business Customer is responsible for the accuracy of the data provided (name, VAT number, address, contact information). Costs arising from incorrect data (e.g. repeated delivery, correction of documents, etc.) are borne by the Business Customer.
The Seller reserves the right to request prepayment (including up to 100%) or to set individual cooperation terms.

3. Prices and payment

Prices in B2B transactions may be quoted excluding VAT (if the Business Customer is a VAT payer). The final amount and VAT are shown on the invoice.
The standard payment term is 14 calendar days from the invoice date, unless the Parties have agreed otherwise.
For late payment the Seller is entitled to apply a contractual penalty of 0.02% per day of the overdue amount, unless the Parties have agreed otherwise.

4. Delivery and transfer of risk

The delivery method and deadline are agreed individually (approximately 3–7 business days, unless stated otherwise).
The risk of damage to or loss of the goods passes to the Business Customer at the moment of handover of the goods (unless the Parties have agreed otherwise).
Force majeure circumstances and the related risks are described in a separate section: Force Majeure and Risks.

5. Returns and right of withdrawal

The consumer 14-day right of withdrawal for distance contracts does not apply to Business Customers.
Returns in B2B transactions are possible only upon prior written agreement with the Seller.
If a return is approved and takes place for reasons attributable to the Business Customer, the return/transport costs are borne by the Business Customer.

6. Warranty and claims (B2B)

6.1. Warranty period

Unless stated otherwise in the product description, the warranty card or by agreement of the Parties, the warranty period applicable in B2B transactions is 12 months from the day of delivery of the goods.
If the manufacturer provides a longer warranty for a specific product, the respective manufacturer’s warranty terms apply.

6.2. Warranty specifics for commercial use

For some products the manufacturer’s warranty terms may provide restrictions or different conditions where the product is used in an intensive or commercial mode (for example, in hotels, rental properties, laundromats, etc.). In such cases the warranty decision is usually made by the manufacturer’s authorised service centre in accordance with the manufacturer’s policy.

6.3. Submitting claims and deadlines

Claims must be submitted in writing to 1store@mercurius.lv (it is recommended to attach photos/videos, the serial number and the purchase document).
The Business Customer is advised to submit the claim within 7 days of discovering the defect to ensure faster processing.
The product may be handed over to an authorised service centre for diagnostics/examination. The repair/review period is usually up to 30 days, unless there are objective reasons (availability of spare parts, etc.), of which the Business Customer is informed.

6.4. Diagnostics/examination and transport costs

If the defect is confirmed as a manufacturing defect (a warranty case), the costs are covered by the Seller or the manufacturer (according to the process/manufacturer’s policy).
If the defect is not recognised as a warranty case (e.g. the result of use/installation), the Business Customer covers the diagnostics/examination and the related transport costs.

7. Liability and damages

The Business Customer is responsible for proper storage, installation and operation, following the manufacturer’s instructions.
The Seller’s liability for direct losses is limited to the purchase value of the specific product, unless the law provides otherwise.
Indirect losses (e.g. lost profit, downtime, reputational damage, data loss, etc.) are not compensated, to the extent permitted by the applicable law.

8. Dispute resolution

Disputes are resolved through negotiations.
If no agreement can be reached, the dispute is heard by a court of the Republic of Latvia, jurisdiction — Riga (unless the Parties have agreed otherwise).
In B2B relations the PTAC out-of-court dispute resolution mechanism does not apply (it is intended for consumers).

9. Related documents

10. Contacts for B2B matters

📧 1store@mercurius.lv
📞 +371 2771 8811
📍 Rēzeknes iela 3a, Riga, LV-1073, Latvia