TERMS OF USE — 1store.lv

Last updated: January 2026

1. General provisions

These Terms of Use (hereinafter — the Terms) set out the procedure for using the website www.1store.lv (hereinafter — the Store), as well as the contractual relationship between the Store operator Mercurius Trade SIA (hereinafter — the Seller) and any person using the Store and/or placing an order (hereinafter — the User and/or the Buyer).

These Terms are binding on all visitors and users of the Store, regardless of whether they place an order. If the User does not agree to the Terms, they must stop using the Store.

By placing an order in the Store, the Buyer confirms that they have read these Terms and the related documents: Privacy Policy, Cookie Policy, Product Returns, Right of Withdrawal and Refunds, Delivery and Payment Terms, Warranty Terms, Complaints Handling and Dispute Resolution, Force Majeure and Risks, Accessibility Statement.

The legally binding version of the Terms is in Latvian. Translations into other languages (incl. Russian or English) are provided for information and convenience only. In the event of any discrepancy, the Latvian text prevails.

These Terms primarily apply to consumers (B2C). If a purchase is made in connection with commercial activity (B2B), the B2B Terms apply.

Accessibility of the Store for persons with disabilities is ensured in accordance with the Accessibility Statement.

Seller:
Mercurius Trade SIA
Reg. No.: 40203063532, VAT LV40203063532
Address: Rēzeknes iela 3a, Riga, LV-1073, Latvia
E-mail: 1store@mercurius.lv
Phone: +371 2771 8811

2. Orders and the distance contract

An order in the Store is considered the Buyer’s offer to conclude a distance purchase contract. The contract takes effect only after the Seller sends an order confirmation to the e-mail address indicated by the Buyer (or in another written form).

The Buyer is fully responsible for the accuracy of the data provided in the order (name, surname, phone, e-mail, delivery address, etc.). Additional costs arising from incorrect data (for example, repeated delivery) are borne by the Buyer.

The Seller reserves the right to refuse or cancel an order if:

• the goods are not available at the warehouse or from suppliers;
• the price or product description in the Store is stated incorrectly (an obvious technical error);
• there are reasonable suspicions of fraud, abuse or payment risk;
• the Buyer has previously systematically violated the Terms.

If fraud or the provision of incorrect data is suspected, the Seller reserves the right to request additional identification (for example, presentation of an identity document or company registration data), to the extent necessary and legally justified.

3. Prices, payment and order cancellation

Prices in the Store are stated in euros (€) including VAT, unless indicated otherwise. The payment methods are shown at checkout.

The Buyer may request cancellation of an order until it has been confirmed and handed over for picking/dispatch. If the goods have already been dispatched, the right-of-withdrawal rules apply (see the section Product Returns, Right of Withdrawal and Refunds).

4. Delivery and receipt of goods

The delivery terms, deadlines and costs are indicated at checkout and/or in the order confirmation. Delivery deadlines are indicative and may change due to logistics, suppliers or other objective circumstances.

Detailed terms on delivery, receipt, inspection and additional services are described in the section Delivery and Payment Terms.

5. Right of withdrawal and product returns

Detailed information on the right of withdrawal, exceptions, inspection of goods, diminished value and refunds is available in the section: Product Returns, Right of Withdrawal and Refunds.

6. Warranty and service

Warranty and non-conformity cases, the diagnostics/examination procedure and deadlines are described in the section Warranty Terms. For B2B specifics — see the B2B Terms.

7. Force majeure and risks

Circumstances of force majeure, delivery disruptions, logistics delays and other unforeseen risks, as well as the Parties’ rights and obligations in such cases, are described in a separate section: Force Majeure and Risks.

8. Limitation of liability

The Seller’s liability for any losses (direct or indirect) is limited to the amount of the specific order, unless the applicable laws provide otherwise. Indirect losses (incl. lost profit, reputational damage, the costs of alternative goods/solutions, downtime, etc.) are not compensated, to the extent permitted by law.

9. The Buyer’s obligations and prohibitions

The Buyer is prohibited from using the Store for fraudulent purposes, entering knowingly false information, disrupting the operation of the Store, or publishing false, offensive or unlawful content. In the event of violations, the Seller is entitled to take reasonable measures to prevent abuse, including refusing an order or restricting access to the Store.

10. Personal data and cookies

Personal data is processed in accordance with the Privacy Policy. The Store uses cookies and similar technologies — see the Cookie Policy for details.

11. Intellectual property

The Store’s content (texts, images, design, logos, etc.) is the property of Mercurius Trade SIA or is used on a lawful basis. Copying, publishing or using the content for commercial purposes without written permission is prohibited.

12. Dispute resolution and applicable law

Disputes are resolved through negotiations. If no agreement is reached:

• Consumers (B2C) — have the right to turn to the Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv) and/or to use the European Union Online Dispute Resolution platform (ODR); see also Complaints Handling and Dispute Resolution.
• Businesses (B2B) — the dispute is heard by the courts of the Republic of Latvia in accordance with Latvian law, usually at the Seller’s legal address (Riga), unless the Parties have agreed otherwise or the applicable laws provide for a different procedure.

Applicable law: the laws of the Republic of Latvia.

13. Final provisions

The Seller reserves the right to amend the Terms. The Terms published at the moment the order is placed apply.

If any provision of the Terms is found to be invalid or contrary to the law, this does not affect the validity of the remaining Terms.