Terms of Use
Last updated: 15 October 2026
1. General provisions
These Terms of Use (hereinafter: the Terms) set out the procedure for using the website www.1store.lv (hereinafter: the Store), as well as the contractual relationship between the Store operator Mercurius Trade SIA (hereinafter: the Seller) and any person using the Store and/or placing an order (hereinafter: the User and/or the Buyer).
These Terms are binding on all visitors and users of the Store, regardless of whether they place an order. If the User does not agree to the Terms, they must stop using the Store.
By placing an order in the Store, the Buyer confirms that they have read these Terms and the related documents: Privacy Policy, Cookie Policy, Product Returns, Right of Withdrawal and Refunds, Delivery Terms, Payment Terms, Warranty Terms, Complaints Handling and Dispute Resolution, Force Majeure and Risks, Accessibility Statement.
The legally binding version of the Terms is in Latvian. Translations into other languages (incl. Russian or English) are provided for information and convenience only. In the event of any discrepancy, the Latvian text prevails.
These Terms primarily apply to consumers (B2C). If a purchase is made in connection with commercial activity (B2B), the B2B Terms apply.
Accessibility of the Store for persons with disabilities is ensured in accordance with the Accessibility Statement.
Seller:
Mercurius Trade SIA
Reg. No.: 40203063532, VAT LV40203063532
Address: Rēzeknes iela 3a, Riga, LV-1073, Latvia
E-mail: 1store@mercurius.lv
Phone: +371 22059100
2. Orders and the distance contract
An order in the Store is considered the Buyer’s offer to conclude a distance purchase contract. The contract takes effect only after the Seller sends an order confirmation to the e-mail address indicated by the Buyer (or in another written form).
The Buyer is fully responsible for the accuracy of the data provided in the order (name, surname, phone, e-mail, delivery address, etc.). Additional costs arising from incorrect data (for example, repeated delivery) are borne by the Buyer.
The Seller reserves the right to refuse or cancel an order if:
- the goods are not available in stock, or the expected delivery time from the supplier’s warehouse changes significantly;
- the price or product description in the Store is stated incorrectly (an obvious technical error);
- there are reasonable suspicions of fraud, abuse or payment risk;
- the Buyer has previously systematically violated the Terms.
If fraud or the provision of incorrect data is suspected, the Seller reserves the right to request additional identification (for example, presentation of an identity document or company registration data), to the extent necessary and legally justified.
Placing an order. An order is placed in two steps. In the first step, in the order form, the Buyer chooses the goods, the delivery method, additional services and the payment method and enters contact details; all prices and the total are shown in the form. Next to the «Continue to confirmation» button there is a link to these Terms and the Privacy Policy: by pressing the button the Buyer accepts these Terms. The order is not yet submitted at this step. In the second step, in Shopify's secure checkout, the Buyer checks the order and the total once more and submits the order with an obligation to pay using the last button. Until then the details can be corrected by returning to the form. The Buyer then receives the email «Order received», and the contract is concluded with the email «Order confirmed». The Seller keeps the content of the order, the total and the time the Terms were accepted.
3. Prices, payment and order cancellation
Prices in the Store are stated in euros (€) including VAT, unless indicated otherwise. The payment methods are shown at checkout and described in the Payment Terms.
Free cancellation. The Buyer may cancel an order free of charge until the goods are dispatched. Dispatch is the moment the goods are handed over to DPD or our courier; for pickup in the store, the order can be cancelled until the goods are handed over to the Buyer. This also applies to items ordered from the supplier's warehouse. To cancel an order, press «Withdraw from the purchase» in «My order» or contact us by phone or e-mail. If the order has already been paid, we refund the full amount within 14 days using the same payment method. If the goods have already been dispatched, the right-of-withdrawal rules apply (see the section Product Returns, Right of Withdrawal and Refunds).
Purchase documents. The Seller prepares the invoice, delivery note and other order documents electronically and sends them to the e-mail address given in the order. The documents are valid without a signature: the transaction is confirmed by the order confirmation, the payment and the handover of the goods to the Buyer or the carrier (Section 11 of the Latvian Accounting Law). By placing an order, the Buyer agrees to receive the documents in electronic form. At the Buyer’s request, the Seller will send a copy of a document.
Changes to the order. If changes are needed after the order is confirmed (for example, non-standard carry-in or additional work), we make them only with the Buyer's consent. The Buyer may decline the changes and cancel the order free of charge.
4. Delivery and receipt of goods
The delivery terms, deadlines and costs are indicated at checkout and/or in the order confirmation. Delivery deadlines are indicative and may change due to logistics, suppliers or other objective circumstances.
Detailed terms on delivery, receipt, inspection and additional services are described in the section Delivery Terms.
5. Right of withdrawal and product returns
Detailed information on the right of withdrawal, exceptions, inspection of goods, diminished value and refunds is available in the section: Product Returns, Right of Withdrawal and Refunds.
You can also give notice of withdrawal online: the link «Withdraw from the contract here» is at the bottom of every page.
6. Warranty and service
Warranty and non-conformity cases, the diagnostics/examination procedure and deadlines are described in the section Warranty Terms. Different conditions may apply to B2B transactions: see the B2B Terms.
7. Force majeure and risks
Circumstances of force majeure, delivery disruptions, logistics delays and other unforeseen risks, as well as the Parties’ rights and obligations in such cases, are described in a separate section: Force Majeure and Risks.
8. Limitation of liability
The Seller’s liability for any losses (direct or indirect) is limited to the amount of the specific order, unless the applicable laws provide otherwise. Indirect losses (incl. lost profit, reputational damage, the costs of alternative goods/solutions, downtime, etc.) are not compensated, to the extent permitted by law.
9. The Buyer’s obligations and prohibitions
The Buyer is prohibited from using the Store for fraudulent purposes, entering knowingly false information, disrupting the operation of the Store, or publishing false, offensive or unlawful content. In the event of violations, the Seller is entitled to take reasonable measures to prevent abuse, including refusing an order or restricting access to the Store.
10. Personal data and cookies
Personal data is processed in accordance with the Privacy Policy. The Store uses cookies and similar technologies; see the Cookie Policy for details.
11. Intellectual property
The Store’s content (texts, images, design, logos, etc.) is the property of Mercurius Trade SIA or is used on a lawful basis. Copying, publishing or using the content for commercial purposes without written permission is prohibited.
12. Dispute resolution and applicable law
Disputes are resolved through negotiations. If no agreement is reached:
- Consumers (B2C) have the right to turn to the Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv); see also Complaints Handling and Dispute Resolution.
- Businesses (B2B): the dispute is heard by the courts of the Republic of Latvia in accordance with Latvian law, usually at the Seller’s legal address (Riga), unless the Parties have agreed otherwise or the applicable laws provide for a different procedure.
Applicable law: the laws of the Republic of Latvia.
13. Final provisions
The Seller reserves the right to amend the Terms. The Terms published at the moment the order is placed apply.
If any provision of the Terms is found to be invalid or contrary to the law, this does not affect the validity of the remaining Terms.
