Official warranty and service in Latvia
We buy every product from the manufacturer or its official distributor, and only products intended for the Baltic market. So every product has a manufacturer-authorised service in Latvia, and for the whole warranty period you can also come to us.
Washing machines92 models→- Products
- For the Balticsfrom manufacturers and official distributors
- Service
- In Latviamanufacturer-authorised, spare parts available
- Invoice
- With VATwe send a copy at any time
- If it breaks
- Write to uswe help you book the service
On this page
What “official” means at 1Store
- Made for our marketEuropean specification, plug, languages and energy label (EPREL).
- Service in LatviaThe manufacturer’s authorised service in Latvia accepts these products for warranty repair; spare parts are available.
- Official proof of purchaseA VAT invoice from a Latvian company. Lost it? We will send a copy.
- A real company in RigaMercurius Trade SIA since 2017, warehouse and shop at Rēzeknes iela 3A.
What we do not sell
- Products intended for other regions’ markets (parallel import)
- Products without the manufacturer’s warranty
- A “shop warranty” instead of the manufacturer’s warranty
Who is responsible for what
We, the seller
- We are responsible for the product’s conformity for 2 years from delivery.
- In the first year a defect is presumed to have existed at delivery unless we prove otherwise.
- We reply in writing within 15 working days.
- If repair is not possible: replacement, a price reduction or a refund, as the law provides.
Manufacturer and service
- The manufacturer sets its warranty terms and periods; for some models they are longer than 2 years.
- Diagnostics and repair at the authorised service.
- For large appliances the technician usually comes to your home.
- The service determines the cause of the fault.
You
- Use and install the product according to the manual.
- Report a fault within 2 months of noticing it.
- Keep the invoice or the order number.
- Damage from impacts, liquids or wrong connection is not covered by the warranty.
The manufacturer’s warranty is in addition to your legal rights and does not limit them.
If something does not work
- Contact us or the serviceWrite or call us, or book a repair directly at the manufacturer’s service. Both ways are right; the service is often faster.
- We helpWe find the service, send a copy of the invoice, help you book the repair and follow it up.
- SolutionThe service diagnoses and repairs. If the issue is not solved, we solve it: replacement or a refund, as the law provides.
Have ready: the invoice or order number, the model and serial number (on the sticker), a description of the problem and a photo or video.
Our authorised service partners
All products we sell are serviced by these two authorised service centres. Not sure which one handles your model? Call or write to us, we will tell you and book it.
TSC
LMT Retail & Logistics SIA
Apple, Samsung, Bosch, Electrolux, AEG, Gorenje, Whirlpool, Candy, Haier, Berk, Dreame, Sony and other brands: phones, computers, small and large appliances.
- Rēzeknes iela 5a, Riga: all brands
- Blaumaņa iela 5a, Riga: Apple
- Slokas iela 52F, Riga: home appliances and electronics
Devices are also accepted at LMT customer centres across Latvia and can be sent from a parcel locker free of charge.
Phone: +371 67 808 808
General Serviss
General Serviss SIA
Large and built-in appliances of Bosch, Siemens, Electrolux, AEG, Gorenje, Whirlpool, Indesit, Candy, Haier, Samsung, Liebherr and other brands.
- Ģerāniju iela 3, Riga
- For large and built-in appliances the technician comes to your home.
Phone: +371 67 425 232
Large appliances usually do not need to be taken anywhere: a technician from the authorised service comes to your home. For LG and Samsung the visit is booked on the manufacturer’s Latvian website; for other brands at the service or through us.
About the company
- Company
- Mercurius Trade SIA
- Registration No.
- 40203063532
- VAT No.
- LV40203063532
- Operating since
- 18 April 2017
- Paid-up share capital
- €413,000
- SRS taxpayer rating 29.09.2026
- A good compliance
- Address
- Rēzeknes iela 3A, Rīga, LV-1073
- Management phone
- +371 27718811
Your legal guarantee rights in the EU
The official notice of the European Commission. More on Your Europe: europa.eu/youreurope
Questions and answers
Are all products official?
Yes. We buy only from manufacturers or their official distributors, and only products intended for the Baltic market. We do not sell products without the manufacturer’s warranty.
Can I go directly to the service?
Yes, this is often the fastest way: take the invoice or order number with you. But you can always come to us too: we are responsible for the product and will help in any case.
What if I have lost the receipt or invoice?
Write or call us and we will send a copy of the invoice. The service accepts the product for warranty repair with it.
Who repairs Apple devices in the second year?
In both years Apple devices are repaired by the authorised TSC Apple centre (Blaumaņa iela 5a, Riga), not by the shop. Bring the device with the invoice or contact us and we will arrange it.
How long does a warranty repair take?
The service sets the time depending on the fault and spare parts. The law requires the defect to be fixed within a reasonable time and without significant inconvenience; if the repair drags on, contact us.
Does the technician come to my home?
For large appliances (washing machines, fridges, dishwashers) manufacturers’ services usually send a technician to your home; the manufacturer sets the procedure. Small items are taken to the service or to us.
Who pays for transport to the service?
If the fault is covered, the repair is free of charge for you, including transport. If the service finds that the damage was caused by use, the buyer pays for diagnostics, repair and transport; you are informed before any work.
Is the warranty valid if I bought for a company?
The manufacturer’s warranty usually applies, but the special consumer protection rules may not apply to companies. Some manufacturers limit the warranty for commercial use; the exact terms are in the manufacturer’s warranty card.
What does “10-year motor warranty” mean?
It is an extra manufacturer warranty for one part, such as the motor or compressor. The rest of the product has the usual warranty. The terms are on the manufacturer’s website.
Does installation affect the warranty?
Wrong installation can be a reason to refuse a warranty repair. If our technician connects the appliance, we are responsible for the connection. ›
A question about warranty or repair?
We answer on WhatsApp, by phone and by e-mail.
See also: Warranty terms · Returns
