Returning an item within 14 days
If an item is not right for you, you can withdraw from the purchase without giving a reason. You may examine it as you would in a shop, but not use it.
Robotic lawn mowers17 models→- Time limit
- 14 daysfrom receiving the item
- Refund
- Within 14 daysby the same payment method
- Where to return
- Our Riga shopor by courier at your cost
- How to tell us
- By e-mailfree text or the form
On this page
How to return an item
The period starts on the day you received the item; for several items, from the last one.
- Tell usWrite to 1store@mercurius.lv within 14 days, in free text or with the withdrawal form.
- Prepare the itemWith accessories, manuals and, if possible, the original packaging.
- Bring or send itWithin 14 days to Rēzeknes iela 3A, Riga. The buyer pays for sending it back.
- Get your moneyWithin 14 days, using the same payment method.
We may refund once the item is received or you provide the shipping receipt or tracking number. For ESTO purchases the refund goes through ESTO.
Checking is fine, using is not
The law lets you check the item as you would in a shop: look at it, switch it on and make sure it works. We sell a returned item to the next customer as new, so it must come back in that condition. If the item was used more, you keep the right to withdraw, but you are liable for the loss of value and the refund is lower.
| Item | Fine, as in a shop | This is already use |
|---|---|---|
| Robotic lawn mower | Unpack, look at it, switch it on, connect it to the app. | Install the base station or boundary wire in the lawn, mow grass. Grass, soil and wear on wheels and blades. |
| Robot vacuum | Unpack, switch it on, connect it to the app. | Clean floors: dust in the bin, hair in the brushes, a dirty mop. |
| Washing machine or dishwasher | Look at it and check what is included. | Connect it to water and drain, wash laundry or dishes. |
| Fridge or freezer | Look at it, switch it on and check that it cools. | Store food, use it every day. |
| TV | Switch it on, check picture and sound. | Mount it on the wall, watch for a long time, remove protective films without need. |
| Phone, tablet, computer | Switch it on, check the screen and functions. | Use it with your SIM card, return it with «Find My» or a Google account still on. |
| Electric scooter | Switch it on and check it indoors. | Ride outside: dirt, scratches, kilometres on the clock. |
Return the item clean, complete, with accessories and manuals and, if possible, in the original packaging. For phones and computers, sign out of your account and turn off «Find My»: otherwise the device cannot be checked or sold.
How we assess a returned item
Fairly and with evidence: you see what we see.
- We check and take photosWhen the item arrives, we check its condition, contents and function and keep photos.
- If there are signs of useWe send you the photos and the calculation: cleaning, packaging, parts or the price the item can still be sold for.
- We refundThe amount paid or the remainder within 14 days. If you disagree, we solve it by talking or through PTAC.
An item used no more than needed to check it gets a full refund. The more it was used, the bigger the loss of value: in serious cases it can be substantial.
The item does not suit you, or it is faulty?
Does not suit, changed your mind
- Right of withdrawal within 14 days, no reason needed.
- We refund the item price and standard delivery.
- The buyer pays for sending it back.
Faulty or not as described
- Legal guarantee for 2 years from delivery.
- Repair, replacement or a refund, as the law provides.
- In this case you do not pay any costs.
What is not refunded
The right of withdrawal applies to all our items, including items «Available to order». Fully performed services you ordered, such as carry-in, installation or connection, are not refunded, nor is the difference if you chose a more expensive delivery than standard.
Questions and answers
How many days do I have to return an item?
14 calendar days from the day you received it, without giving a reason. After the notice you have another 14 days to return the item.
Where can I find the withdrawal form?
Withdrawal form (Word). You can also write in free text to 1store@mercurius.lv.
How much does returning an item cost?
The buyer pays for sending or bringing the item back. If the item is faulty or not as described, you do not pay these costs.
When will I get my refund?
No later than 14 days after the withdrawal notice, using the same payment method. We refund once the item is received or you provide the shipping receipt.
Can I return an item if the packaging is opened?
Yes, you may unpack and check the item. If the packaging is damaged or the item was used more than needed to check it, the refund may be reduced proportionally.
Can I return a robotic lawn mower after mowing?
You keep the right to withdraw, but mowing is use, not checking: grass, soil and wear reduce the value. We send you photos and the calculation and refund the amount paid minus the loss of value. To check the mower, switching it on and connecting it to the app is enough.
Do you refund the delivery fee?
We refund the standard delivery fee. If you chose a more expensive delivery, the difference is not refunded; fees for performed services such as carry-in or installation may not be refunded.
The item is faulty. Is this a return?
No, this is the guarantee: 2 years from delivery, repair, replacement or a refund. Write to us or see «Warranty and service».
Shop with confidence
14 days to change your mind, a 2-year guarantee and authorised service in Latvia.
Available now in Riga148 models in our Riga warehouse, pickup within 1 hour
Still have a question?
We answer on WhatsApp, by phone and by e-mail.
See also: Return terms · Withdrawal form · Warranty
