Delivery Terms

Last updated: 4 November 2026

1. General

These terms set out how products ordered in the online store 1store.lv are delivered or handed over. The store is operated by Mercurius Trade SIA (hereinafter: the Seller).

Seller: Mercurius Trade SIA, reg. No. 40203063532, VAT No. LV40203063532, Rēzeknes iela 3A, Riga, LV-1073. E-mail: 1store@mercurius.lv. Phone and WhatsApp: +371 22059100.

Payment is described in the Payment Terms, returns and the right of withdrawal on the Product Returns page.

To carry out the delivery, we pass the Buyer's name, phone number and address to the delivery partner (our courier or DPD). Delivery updates are sent to the phone number and e-mail provided. More in the Privacy Policy.

2. Ways to receive your order

The times apply to items in our warehouse. Business days are Monday to Friday, except public holidays. Orders placed after the stated time, on weekends or public holidays are processed on the next business day: for example, a DPD order placed on Friday evening or on Saturday is dispatched on Monday. The product page shows the exact time and price for your address (the «Delivery» section).

3. Pickup in store

1. You can collect the item at our warehouse, Rēzeknes iela 3A, Riga, on business days from 11:00 to 18:00. Pickup is free.
2. Items marked «In our warehouse» can be collected within 1 hour of ordering (order on a business day by 17:00). Later orders are ready on the next business day from 11:00.
3. Please place your order on the website first. That way the item is reserved for you and handover takes a few minutes. Without an order the item may already be reserved for another customer, and preparing it takes longer.
4. You can inspect the item on site before paying.
5. When collecting, you can leave your old household appliance for recycling free of charge.

4. Express delivery with our own van

1. We deliver to the building entrance in Riga and the nearby area (up to 20 km from our warehouse). The van drives as close as possible; if it cannot reach the door, we agree the delivery point in advance.
2. The delivery price depends on the distance from the warehouse: 20 € (up to 5 km), 25 € (up to 12 km), 40 € (up to 20 km). The product page and the order form show the exact price for your address. If the order contains at least 3 built-in household appliances, delivery with our own van is free; carry-in, installation and other services are charged as usual.
3. If the item is in stock and the order is placed on a business day by 17:00 (up to 12 km) or by 12:00 (12-20 km), we deliver the same day. Later orders are delivered on the next business day. We agree the exact time by phone.
4. You can pay in cash on delivery, or by bank transfer; then we deliver once the payment is received.
5. Delivery and carry-in are performed by our partners. If you pay for the item by bank transfer, the delivery and carry-in fee is paid separately, in cash to the courier.
6. When we deliver a new appliance, we can take the old one away; recycling is free.

5. Standard delivery with DPD

1. All over Latvia, items are delivered by the DPD courier to the building entrance.
2. If the order is placed on a business day by 14:00 and the item is in stock, we hand it to DPD the same day. Delivery usually takes 1-2 business days after dispatch.
3. DPD sends an SMS and an e-mail with a 1-hour delivery window. If the time does not suit you, you can reschedule.
4. The Buyer receives a link to track the parcel.
5. The DPD courier does not accept cash: the order is paid before dispatch (see the Payment Terms).
6. If you need the item on a specific day, note it in the order and we will hand it to DPD so that it does not arrive earlier.

6. Items not in our warehouse

1. Items marked «Available to order» are not in our warehouse: we order them from the supplier's warehouse for you.
2. How it works:
   • you place an order on the website, with no prepayment;
   • we confirm the date within 1 business day;
   • the item usually arrives at our warehouse in 2-5 business days, and no later than 14 business days;
   • once the item is in stock, we let you know and agree on pickup or delivery; you pay only then.
3. We calculate the delivery date once the item is in stock; then as in section 2.
4. If the date or availability changes, we contact the Buyer and agree on a new date, an equivalent item or cancellation of the order.
5. Free cancellation. Until the goods are dispatched, the order can be cancelled free of charge, even if the item is already in our warehouse. Dispatch is the moment the goods are handed over to DPD or our courier; for pickup in the store, the order can be cancelled until the goods are handed over to the Buyer (see section 3 of the Terms of Use).

7. Delivery costs

1. The delivery price depends on the address, size and weight of the item. You can calculate it on the product page: enter your postal code in the «Delivery» section.
2. The final delivery price is shown when you place the order; nothing is added later. Prices include VAT.
3. If the delivery price for an item cannot be calculated automatically, we confirm it by phone before the order is confirmed.

8. Carry-in and removal of old appliances

1. We carry large or heavy items into the premises; small items delivered with our own van are carried in free of charge (including hobs and any item up to 20 kg in its packaging). Carry-in, removal of the old appliance and installation are chosen in the order form, and their price is shown in the order total straight away. Connection and building in of appliances in Riga and the nearby area are done by our technicians, see Installation and connection.
2. With our own van (Riga and the nearby area), per large item:
   • carry-in: 10 € per floor; if the Buyer helps to carry, 5 € per floor;
   • heavy items (100 kg and more packed) and two-door fridges (side-by-side, French door): 20 € per floor, if the Buyer helps to carry, 10 € per floor; such items are carried by three people;
   • if the item fits in the lift or the building has a goods lift, the price is as for one floor; a two-door fridge does not fit a standard lift, so carry-in by lift is possible only with a goods lift, which the Buyer confirms in the order form;
   • carrying out the old appliance: 50 % of the carry-in price of the new item; if you leave the old appliance at the building entrance, removal is free;
   • recycling: always free.
3. Installation with delivery. Washing machine connection (60 €), built-in washing machine installation (80 €), built-in dishwasher installation (70 €), built-in fridge installation (120 €), oven or hob installation (40 €; both together 60 €) per item already include delivery up to 12 km from the warehouse at Rēzeknes iela 3A, carry-in by lift and, if you choose it, removal of the old appliance by lift. From 12 to 20 km the distance surcharge is 15 €. Without a lift the order form adds a floor surcharge at the carry-in prices (minus the 10 € already included) and 50 % of it for carrying out the old appliance. For heavy items and two-door fridges the surcharge also applies with a lift: 10 € (20 € minus the 10 € included).
4. Non-standard cases. If the stairs are narrow or spiral, the item is very heavy, more movers are needed or the conditions differ from those given in the order (floor, lift), we agree any extra price before the work. We never charge extra without the Buyer's consent.
5. Services on the delivery day. We provide paid services on the delivery day at the Buyer's request, which the Buyer ticks in the order form. If the Buyer later withdraws from the purchase, the Buyer pays for the services already provided (see Returns).

Examples (delivery with our own van, from 20 € depending on the distance):

6. With DPD carry-in is available throughout Latvia if:
   • a single item weighs no more than 80 kg;
   • the longest side is no more than 220 cm;
   • without a lift up to the 5th floor, with a suitable lift any floor;
   • doors, stairs and passages are wider than the item.
   The DPD carry-in price is shown in the order form.
7. Carry-in conditions (our van and DPD):
   • carry-in means: in a private house from the gate to the place you indicate in the house; in an apartment building from the stairwell door to the place you indicate in the apartment;
   • before carry-in, please clear the way (passages, door openings) and, if needed, protect floors and walls;
   • if an oversized item cannot be carried in without removing the packaging, we remove it only with the Buyer's consent; we agree the price of extra work before doing it;
   • the delivery note is signed after the item has been carried in.
8. Unpacking (our own van): after carry-in we can unpack the item on the spot. The price is from 10 to 15 € depending on the size, weight and packaging. You can request it in the order comment or by phone; we agree the price before delivery.

9. Recycling of old appliances

When you buy a new appliance, we accept one old appliance of the same kind for recycling free of charge (for example, your old TV when you buy a TV): when we deliver the new one with our own van or when you collect your order at the warehouse. Without a purchase we accept only large household appliances: fridges, freezers, washing machines, dryers, cookers, ovens and dishwashers. We do not accept TVs, computers, small appliances or other electronics without a purchase. If we carry the old appliance out of the apartment, this costs 50 % of the carry-in price (see section 8); at the building entrance we take it free of charge. Full details: Recycling.

10. Receiving and checking the item

1. When receiving the item, check the packaging and the appearance of the item in the courier's presence.
2. If there is visible damage, note it in the acceptance certificate together with the courier, or refuse to accept the item.
3. By signing the acceptance certificate, the Buyer confirms that there is no visible damage or that it is noted in the certificate. Visible damage not noted in the certificate may be hard to prove later. This does not limit the Buyer's rights regarding hidden defects and non-conformity (warranty, Consumer Rights Protection Law).
4. The item may also be handed over to another person present at the delivery address.
5. Please report damage or non-conformity to 1store@mercurius.lv, preferably with photos or video.

11. Repeat delivery

If the Buyer is not available at the agreed time or refuses to accept the item for a reason not related to damage or non-conformity, repeat delivery is a paid service according to the delivery prices.

12. Delays and force majeure

If the delivery is delayed, the Seller informs the Buyer. The Seller is not liable for delays caused by force majeure, for example supplier or logistics disruptions.

13. Related documents

• Payment Terms
• Product Returns
• Warranty Terms
• Terms of Use
• Privacy Policy
• Recycling
• Installation and connection

14. Contacts

1store@mercurius.lv · +371 22059100 (phone and WhatsApp)