Delivery Terms

Last updated: 26 September 2026

1. General

These terms set out how products ordered in the online store 1store.lv are delivered or handed over. The store is operated by Mercurius Trade SIA (hereinafter – the Seller).

Seller: Mercurius Trade SIA, reg. No. 40203063532, VAT No. LV40203063532, Rēzeknes iela 3A, Riga, LV-1073. E-mail: 1store@mercurius.lv. Phone and WhatsApp: +371 22059100.

Payment is described in the Payment Terms, returns and the right of withdrawal – on the Product Returns page.

To carry out the delivery, we pass the Buyer's name, phone number and address to the delivery partner (our courier or DPD). Delivery updates are sent to the phone number and e-mail provided. More in the Privacy Policy.

2. Ways to receive your order

The times apply to items in our warehouse. Business days are Monday to Friday, except public holidays. Orders placed after the stated time, on weekends or public holidays are processed on the next business day: for example, a DPD order placed on Friday evening or on Saturday is dispatched on Monday. The product page shows the exact time and price for your address (the «Delivery» section).

3. Pickup in store

1. You can collect the item at our warehouse, Rēzeknes iela 3A, Riga, on business days from 11:00 to 18:00. Pickup is free.
2. Items marked «In stock» can be collected within 1 hour of ordering (order on a business day by 17:00). Later orders are ready on the next business day from 11:00.
3. Please place your order on the website first. That way the item is reserved for you and handover takes a few minutes. Without an order the item may already be reserved for another customer, and preparing it takes longer.
4. You can inspect the item on site before paying.
5. When collecting, you can leave your old household appliance for recycling – free of charge.

4. Express delivery with our own van

1. We deliver to the building entrance in Riga and the nearby area – up to 20 km from our warehouse. The van drives as close as possible; if it cannot reach the door, we agree the delivery point in advance.
2. The delivery price depends on the distance from the warehouse: up to 5 km – 20 €, up to 12 km – 25 €, up to 20 km – 40 €. The product page and the order form show the exact price for your address.
3. If the item is in stock and the order is placed on a business day: up to 12 km – by 17:00, 12–20 km – by 12:00, we deliver the same day. Later orders – on the next business day. We agree the exact time by phone.
4. You can pay in cash on delivery, or by bank transfer – then we deliver once the payment is received.
5. Delivery and carry-in are performed by our partners. If you pay for the item by bank transfer, the delivery and carry-in fee is paid separately – in cash to the courier.
6. When we deliver a new appliance, we can take the old one away – recycling is free.

5. Standard delivery with DPD

1. All over Latvia, items are delivered by the DPD courier to the building entrance.
2. If the order is placed on a business day by 14:00 and the item is in stock, we hand it to DPD the same day. Delivery usually takes 1–2 business days after dispatch.
3. DPD sends an SMS and an e-mail with a 1-hour delivery window. If the time does not suit you, you can reschedule.
4. The Buyer receives a link to track the parcel.
5. The DPD courier does not accept cash – the order is paid before dispatch (see the Payment Terms).
6. If you need the item on a specific day, note it in the order – we will hand it to DPD so that it does not arrive earlier.

6. Items not in our warehouse

1. Items marked «Available to order» are not in our warehouse – we order them from the supplier's warehouse for you.
2. How it works:
   • you place an order on the website – no prepayment;
   • we confirm the date within 1 business day;
   • the item usually arrives at our warehouse in 2–5 business days, and no later than 14 business days;
   • once the item is in stock, we let you know and agree on pickup or delivery – you pay only then.
3. We calculate the delivery date once the item is in stock; then as in section 2.
4. If the date or availability changes, we contact the Buyer and agree on a new date, an equivalent item or cancellation of the order.

7. Delivery costs

1. The delivery price depends on the address, size and weight of the item. You can calculate it on the product page: enter your postal code in the «Delivery» section.
2. The final delivery price is shown when you place the order – nothing is added later. Prices include VAT.
3. If the delivery price for an item cannot be calculated automatically, we confirm it by phone before the order is confirmed.

8. Carry-in

1. A large or heavy item can be carried inside. Choose the service when placing the order; we agree the final price before delivery. Connection and built-in installation in Riga and the nearby area are done by our technicians – see the Installation and connection page.
2. With our own van (Riga and the nearby area):
   • 10 € per floor; if the buyer helps to carry – 5 € per floor;
   • if the item fits in the lift or the building has a freight lift – the price of one floor;
   • carrying out the old appliance – 50 % of the carry-in price, recycling – free;
   • in difficult cases (narrow or spiral stairs, very heavy items, two movers needed) the price is set individually.

Examples (delivery with our own van, from 20 € depending on the distance):

3. With DPD carry-in is available all over Latvia if:
   • one item weighs no more than 80 kg;
   • the longest side is no more than 220 cm;
   • without a lift – up to the 5th floor; with a suitable lift – any floor;
   • doors, stairs and passages are wider than the item.
   The DPD carry-in price is shown when you place the order.
4. Carry-in conditions (our van and DPD):
   • carry-in means: in a private house – from the gate to the indicated place in the house; in an apartment building – from the staircase door to the indicated place in the apartment;
   • before carry-in, please clear the way (passages, doorways) and, if necessary, protect floors and walls;
   • if an item of non-standard size cannot be carried in without removing the packaging, we remove it only with the Buyer's consent; the price of any extra work is agreed on site;
   • the acceptance certificate is signed after the item has been carried in.

9. Recycling of old appliances

We accept old household appliances for recycling free of charge: when we deliver a new one with our own van, when you collect from our warehouse, or even without a purchase. Carrying out from a hard-to-reach place is paid as agreed. All details – on the Recycling page.

10. Receiving and checking the item

1. When receiving the item, check the packaging and the appearance of the item in the courier's presence.
2. If there is visible damage, note it in the acceptance certificate together with the courier, or refuse to accept the item.
3. By signing the acceptance certificate, the Buyer confirms that there is no visible damage or that it is noted in the certificate. Visible damage not noted in the certificate may be hard to prove later. This does not limit the Buyer's rights regarding hidden defects and non-conformity (warranty, Consumer Rights Protection Law).
4. The item may also be handed over to another person present at the delivery address.
5. Please report damage or non-conformity to 1store@mercurius.lv, preferably with photos or video.

11. Repeat delivery

If the Buyer is not available at the agreed time or refuses to accept the item for a reason not related to damage or non-conformity, repeat delivery is a paid service according to the delivery prices.

12. Delays and force majeure

If the delivery is delayed, the Seller informs the Buyer. The Seller is not liable for delays caused by force majeure, for example supplier or logistics disruptions.

13. Related documents

• Payment Terms
• Product Returns
• Warranty Terms
• Terms of Use
• Privacy Policy
• Recycling
• Installation and connection

14. Contacts

1store@mercurius.lv · +371 22059100 (phone and WhatsApp)