Order status
We send an e-mail at every step of your order. The current status is always shown in «My order».
- Order steps
- 8 stepsan e-mail at each one
- Invoice
- When the item is in stocknothing to pay before that
- Purchase documents
- Electronicvalid without a signature
- Changes
- Until paymentchange the payment method yourself
On this page
How to check the order status
- Open «My order»The button at the top of this page or the link «My order».
- Enter your detailsE-mail, phone and order number from our e-mail.
- See your orderStatus, items, payment and the next step.
Even faster: press «View order» in any of our e-mails.
What each status means
| Status | What happens | What we e-mail | Do you need to act |
|---|---|---|---|
| Order received | We have the order, it is not a confirmation yet. | Order summary | No |
| Being processed | We check stock, price and lead time. | A note that we started processing | No |
| Order confirmed | The order is checked and confirmed. | Confirmation; the invoice if the item is in stock and you pay by transfer | Pay the invoice if sent |
| Ordered from the supplier | We ordered the item that is not in our warehouse. | Expected date | No |
| Arrived at our warehouse | The item is in our warehouse in Riga. | The invoice if you pay by transfer | Pay the invoice |
| Payment received | Payment is in, we prepare the order. | Payment confirmation | No |
| Ready for pickup | The item waits for you in the shop at Rēzeknes iela 3A. | Address and opening hours | Come on a working day 11:00-18:00 |
| Handed to DPD | The parcel is with DPD. | Tracking number and link | Be reachable on delivery day |
| On the way to you | The item is on the way with our van. | Agreed delivery time | Be at home at the agreed time |
| Delivered / Collected in the shop | The item is received. | Purchase documents | No |
| Your action needed | We need your answer, for example about a new date. | A question | Reply by e-mail or in «My order» |
| Change awaiting approval | Our staff is reviewing your request (another way of receiving or another day). | Answer after review | Wait for the answer |
| Cancelled | The order is cancelled. | Cancellation confirmation | No |
Purchase documents
| Document | When you get it | Where |
|---|---|---|
| Order summary | Right after ordering | E-mail «Order received» |
| Invoice | Paying by bank transfer: if the item is in stock, after confirmation; if it has to be ordered, when it is in our warehouse | PDF by e-mail and in «My order» |
| Invoice marked «Paid» | When the payment is received | PDF in the e-mail «Payment received» |
| Delivery note (pavadzīme) | Paying by transfer or ESTO: for pickup, when the item is ready; for delivery, when it is handed over | PDF by e-mail and in «My order» |
| Cash receipt | Paying in cash, on receipt of the item | On the spot, on paper |
We issue the invoice and the delivery note electronically, and they are valid without a signature: for the delivery note under point 42 of Cabinet Regulation No. 877 of 21 December 2021 «Accounting Regulations», for the invoice under Section 11(7) of the Accounting Law. Electronic documents are agreed in section 3 «Purchase documents» of our terms of use. The delivery note is in Latvian, the invoice in Latvian and your language. You can download all documents at any time in «My order» or ask us to send them again.
What you can change yourself
| What you can do | Until when | How it works |
|---|---|---|
| Cash ↔ bank transfer | Until payment | Instantly. Cash: when collecting in the shop or with our van |
| Apply for ESTO instalments | Until payment, purchases from 50 € | After the ESTO decision |
| Change how you receive | Until handed over for delivery | You see the new price, we confirm by e-mail |
| Change the delivery day | Until handed over for delivery | A request, we confirm by e-mail |
| Withdraw from the purchase | Up to 14 days after receiving the item | Instantly, confirmation by e-mail |
For security, confirm each change with a 6-digit code that we send to the order e-mail. With DPD and for companies, payment is only by bank transfer or ESTO.
Questions and answers
When will I get the invoice?
If the item is in our warehouse, we send the invoice after confirming the order. If it has to be ordered from the supplier, we send it when the item arrives at our warehouse. Paying in cash or with ESTO, no invoice is needed.
How do I track a DPD parcel?
When we hand the parcel to DPD, the e-mail «Order handed to DPD» has the tracking number and link. If payment arrives on a working day by 14:30, we hand it over the same day, and DPD delivers within 1-2 working days.
Why did the delivery date change?
Items marked «Available to order» come to us from the supplier, and sometimes the supplier changes the date. We e-mail you the new date right away; if it does not suit you, send a request in «My order» or write to us.
Where do I find my order number?
It is in the subject and text of the e-mail «Order #1234 received» and starts with «#».
I did not get an e-mail: what should I do?
Check your spam folder and whether the e-mail in the order is correct. If there is still no e-mail, write on WhatsApp +371 22059100 and we will send it again.
Updated: 14 October 2026
Did not find the answer?
Write on WhatsApp or call +371 22059100 on working days 11:00-18:00, or e-mail 1store@mercurius.lv. Shop and warehouse: Rēzeknes iela 3A, Riga.
See also: Delivery · Payment · Returns · Warranty · Installation · Recycling · FAQ
