Robotic mower Ecovacs GOAT O1200 LiDAR Pro Care Kit

Inspect the packaging and the item on delivery, record any visible damage in the delivery document together with the courier and tell us right away. If you notice damage later, after opening the packaging, write or call us as soon as possible and attach a photo or video.

We are responsible for transport damage until the item is handed over to you: we will replace it, repair it or refund you. Not recording damage on delivery does not take away your right to report a lack of conformity within 2 years.

More: Official warranty and service.

Yes. Within 14 days of receiving it you can withdraw from the purchase without giving a reason, and then return the item within 14 days. Use it only as much as needed to inspect it, just as in a store.

The buyer pays for the return transport: bring the item to our warehouse at Rēzeknes iela 3A, or in Riga and within 20 km we collect it for the delivery price (20 / 25 / 40 €) plus carrying out. If the item is faulty or not as described, you do not pay these costs.

We refund within 14 days of the notice; if you return the item yourself, once we receive it or proof of sending. You can withdraw online: Withdraw from the contract.

More: Returns and right of withdrawal.

By bank transfer, in cash (when collecting or on delivery with our own van) or in parts with ESTO. We do not accept bank cards at the moment. With DPD the order is paid before dispatch.

More: Payment terms.