Berk SEWH-100DL20E Wi-Fi

DPD to the building door: 23 € in the 12 major cities, 23-32 € in the rest of Latvia depending on the postcode. Delivery takes 1-2 working days after dispatch. With carry-in to the flat: 51 € and 56-65 €.

Yes. Packed, the item weighs 35.6 kg; DPD carries in items up to 80 kg, up to the 5th floor without a lift. Carry-in costs 28 € in the 12 major cities and 33 € in the rest of Latvia.

In Riga and within 20 km with our van: delivery from 20 €, carry-in 10 € per floor (with a lift, as one floor), carrying out the old appliance 50 % of the carry-in price, recycling 0 €. With a lift, the total with the item is from 179 €. Outside Riga DPD delivers to the building door or with carry-in; we do not offer old appliance removal there.

If the item is in our warehouse:

• Riga and the nearby area with our own van: order on a business day by 17:00 (farther areas by 12:00), delivered the same day;
• all of Latvia with DPD: order by 14:00, dispatched the same day, delivered in 1-2 business days;
• pickup in store at Rēzeknes iela 3A, business days 11:00-18:00, items marked «In stock» within 1 hour of ordering.

Orders placed on weekends and public holidays are processed on the next business day. If the item is not in stock, we confirm the date within 1 business day.

More: Delivery terms.

By bank transfer, in cash (when collecting in store or on delivery with our own van) or in parts with ESTO. We do not accept bank cards at the moment.

No prepayment: items marked «Available to order» are paid for only once they are in our warehouse. With DPD the order is paid before dispatch.

More: Payment terms.

Yes, you can return an item within 14 days of receiving it without giving a reason. The item must not have been used more than necessary to inspect it, just as in a regular store.

The following cannot be returned: personal care items with opened packaging or a broken protective seal (for example toothbrushes, epilators, shavers, headphones, cosmetics), perishable goods, opened audio or video recordings, software and game packages, and consumables (cartridges, toners, batteries, rechargeable batteries).

When receiving the item from the courier, please check the packaging right away. If the packaging is damaged, this must be recorded at the moment of acceptance. If the packaging is intact but defects or missing parts are discovered later, please contact us as soon as possible.

You can also withdraw online: Withdraw from the contract. We refund within 14 days of the notice; if you return the item yourself, once we receive it or proof of sending.

More: Returns and right of withdrawal.

If you notice damage when receiving the item, please:

• inspect the shipment on delivery,
• record any visible damage in the acceptance report together with the courier.

If damage is found after opening the packaging, please contact us as soon as possible and attach a photo or video: this makes it easier to establish the cause. This does not limit your right to report a lack of conformity within 2 years.

If a defect appears during use, write or call us, or request a repair directly from the manufacturer's authorised service centre: we will help in any case. More: Official warranty and service.