Berk SEWH-80DL20E Wi-Fi

If the item is in our warehouse:

• Riga and the nearby area with our own van: order on a business day by 17:00 (farther areas by 12:00), delivered the same day;
• all of Latvia with DPD: order by 14:00, dispatched the same day, delivered in 1-2 business days;
• pickup in store at Rēzeknes iela 3A, business days 11:00-18:00, items marked «In stock» within 1 hour of ordering.

Orders placed on weekends and public holidays are processed on the next business day. If the item is not in stock, we confirm the date within 1 business day.

More: Delivery terms.

By bank transfer, in cash (when collecting in store or on delivery with our own van) or in parts with ESTO. We do not accept bank cards at the moment.

No prepayment: items marked «Available to order» are paid for only once they are in our warehouse. With DPD the order is paid before dispatch.

More: Payment terms.

Yes, you can return an item within 14 days of receiving it without giving a reason. The item must not have been used more than necessary to inspect it, just as in a regular store.

The following cannot be returned: personal care items with opened packaging or a broken protective seal (for example toothbrushes, epilators, shavers, headphones, cosmetics), perishable goods, opened audio or video recordings, software and game packages, and consumables (cartridges, toners, batteries, rechargeable batteries).

When receiving the item from the courier, please check the packaging right away. If the packaging is damaged, this must be recorded at the moment of acceptance. If the packaging is intact but defects or missing parts are discovered later, please contact us as soon as possible.

You can also withdraw online: Withdraw from the contract. We refund within 14 days of the notice; if you return the item yourself, once we receive it or proof of sending.

More: Returns and right of withdrawal.

If you notice damage when receiving the item, please:

• inspect the shipment on delivery,
• record any visible damage in the acceptance report together with the courier.

If damage is found after opening the packaging, please contact us as soon as possible and attach a photo or video: this makes it easier to establish the cause. This does not limit your right to report a lack of conformity within 2 years.

If a defect appears during use, write or call us, or request a repair directly from the manufacturer's authorised service centre: we will help in any case. More: Official warranty and service.